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Features
Business and development opportunities are being overlooked in emerging markets: it’s time to change perceptions in multinational companies
The economic downturn is having a huge impact on businesses today and many companies are looking for sweeping cost reductions and increased efficiencies.
Always on call: for today’s contact centres, customer satisfaction is the number one priority
When a prominent UK-based insurance giant first began outsourcing its contact centre services some years ago, customers didn’t always respond well.
Harnessing improvements in Wide Area Networking to reduce the cost of the data centre estate
Today’s multinational organisations are looking to reduce costs in the face of a toughening economic environment and rapidly increasing energy costs.
Mass communication tools in the retail sector
More than ever before retailers are under pressure to differentiate themselves from competitors; make significant cost savings and find innovative ways of driving footfalls into stores.
The future of the face to face business meeting: Video conferencing has arrived
Today there are a plethora of choices for business communication which range from voice, to e-mail, to social networking, through to face to face business travel.
Taking the pain out of IT security
Mention outsourcing to a group of CIOs or IT managers and you risk opening yourself up to more opinions and allegiances than you’d find in a Glasgow pub during an Old Firm derby.
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